Call: 667-930-0200 | Email: membershipservices@baltimoreafl.com



All Baltimore Brigade season ticket members will receive paper season tickets for entry for Brigade games at Royal Farms Arena. Season ticket members will also continue to enjoy access to all the functionality of your online Account Manager completely free of charge, including accessing your mobile tickets for entry, transferring your tickets or selling them online.

Accessing Royal Farms Arena

  • 1. At the gate, Brigade season ticket members can do either of the following:

    Go Mobile!

    Visit the Monumental Sports Account Manager on your mobile phone to view, transfer or sell your Brigade tickets. When entering Royal Farms Arena, show your mobile tickets to the attendant to be scanned for entry into the arena.

    Traditional Paper Season Tickets

    Present your physical tickets to a Royal Farms attendant to be scanned for entry. Please note: if you have transferred your tickets to someone else, or have sold them on Ticketmaster Ticket Exchange, your paper tickets are no longer valid for entry.

  • HOW TO USE DIGITAL TICKETING


    Monumental Sports Account Manager


    You have 24-hour access to managing your tickets online at Monumental Sports Account Manager. Simply log on using your account number/email and your password. Using Monumental Sports Account Manager, you can forward tickets to family/friends/clients, or sell them using Ticketmaster Ticket Exchange. Log on to Monumental Sports Account Manager to see all of your ticket management tools in one place. Monumental Sports Account Manager is also available to access on mobile devices via your mobile browser. Through your mobile device you have access to view your tickets for entry to Royal Farms Arena, as well as transferring them to family/friends/clients. If you don't know your password or need any assistance with the process, your dedicated Membership Services specialist can help answer all of your questions or handle requests. Monumental Sports Account Manager is the central location for all your Monumental Sports ticketing needs! Use Monumental Sports Account Manager to access and manage your tickets for the Capitals, Wizards, Valor, Brigade and Mystics in one convenient location.

    How to Use Mobile Ticketing



    1. Go to www.baltimorebrigade.com on your mobile device and select “TICKETS”
    2. Access the Monumental Sports Account Manager by selecting the Account Manager Icon in the drop down menu.
    3. Log in to Account Manager using your account number or email address.
    4. Select the appropriate game.
    5. Select "View Your Tickets" from the drop down menu, and choose the seats you want to see.
    6. Mobile ticket QR codes will appear for the selected seats - present these to the Royal Farms Arena Attendant to scan at the gate.
    7. Once, scanned, you will receive a seat locator tab for each of your scanned seats.

DIGITAL TICKETING FAQs

  1. I HAVE PRINTED SEASON TICKET BOOKLETS CAN I STILL MANAGE MY TICKETS ONLINE?
    Yes! All of our season ticket members have the ability to manage their tickets through Monumental Sports Account Manager. If you do choose to manage your tickets for an event, your original, printed ticket for that event will be deactivated.

  2. WHAT IF I WANT TO GIVE TICKETS TO FRIENDS/FAMILY/CLIENTS AHEAD OF TIME?
    Your guests will require their own ticket to enter Royal Farms Arena. Prior to the game you can forward their seats to them by logging on to your account at Monumental Sports Account Manager. The recipient will be able to use their mobile phone to access them.

  3. IS THERE A COST TO FORWARD A TICKET?
    No, it's free! Brigade full season-ticket members can forward their season tickets free of charge using Monumental Sports Account Manager*.
    *Please note: the only way to access proceeds from sold tickets immediately is to select the direct deposit option. If the seller credit option is selected, funds will be held in your Baltimore Brigade account. These funds may be used for future ticket purchases through the Baltimore Brigade or applied to your season-ticket invoice for the following season. No refunds will be issued on seller credit to your team account. For more information on these options please contact Brigade Membership Services at 667-930-0200 or membershipservices@baltimoreafl.com.

  4. WHAT IF I WANT TO SELL MY TICKET?
    You can list your ticket for sale through Ticketmaster Ticket Exchange, the preferred resale outlet of the Baltimore Brigade. Once the system is made available, you can access Ticketmaster Ticket Exchange online via Monumental Sports Account Manager.

  5. WHAT IF I HAVE A TICKET FOR A PREMIUM SEATING AREA?
    Our premium seating areas include our VIP seats. If you have seats in this area, your printed ticket will indicate you have access to these areas.

  6. CAN I ENTER THE ROYAL FARMS ARENA BY SHOWING MY TICKETS ON MY PHONE?
    Yes! Mobile ticketing is available. You can access Monumental Sports Account Manager via the browser on your smartphone. Each mobile ticket will display with a Square QR code which can be scanned for entry into Royal Farms Arena.

  7. CAN I ALSO ACCESS MY CAPITALS, WIZARDS, VALOR OR MYSTICS TICKETS ONLINE?
    Using Monumental Sports Account Manager you can access your tickets for all five teams in one convenient location. Monumental Sports Account Manager is your central location for all Monumental Sports tickets!

STEP-BY-STEP GUIDES

TRANSFER YOUR TICKETS


  1. Select "Manage My Tickets."
  2. Select the appropriate game.
  3. Click on "Transfer Tickets" on the top bar.
  4. Select the appropriate game.
  5. Choose the seats you want to transfer.
  6. The Tickets you've selected are now stored in your queue in the upper right. You can now select additional games or seats, or continute the process of transferring your tickets.
  7. Enter your recipient's information, and click "Add". Your recipient is now stored in your contacts, and you can select them form Ticket Transfer.
  8. Confirm all of your ticket transfer details and click "Complete Transfer."
You will receive an email confirming that you have successfully transferred your tickets. Please note: you are unable to have tickets you have transferred sent back to your account after the recipient has accepted the offer.

 

 

MOVE YOUR TICKETS TO A CARD


  1. Select “Manage My Tickets”.
  2. Select the appropriate game.
  3. Click on "Move to Card" on the top bar.
  4. Choose the seats you want to transfer to paperless.
  5. The tickets you've selected are now stored in your queue in the upper right. You can now select additional games or seats to continue the process of transferring your tickets to a card.
  6. Choose to send your tickets to a single card or multiple cards.
  7. Use either an existing credit card, or enter a new credit card to utilize.
  8. Click the "complete transfer" button to finish transferring your tickets to your card.
  9. You will receive an email confirming that you have transferred your tickets to your card.
Click to view full size

 

ACCEPTING A TRANSFERRED TICKET


  1. Select "Click Here to Accept Tickets" in the transfer offer email.
  2. Create an Account or Login to Monumental Sports Account Manager.
  3. Agree to the Terms and Conditions.
  4. Select the "Accept" button and then select the "Complete Transfer" button to claim your tickets.
  5. Select the "View Event" button.
  6. Choose the event for the tickets you want to manage.
  7. Select "Manage my Tickets" to choose your delivery method (view via mobile or move tickets to a card).
You will receive an email confirming the transfer has been completed.

 

SELL YOUR TICKETS


  1. Select "Manage My Tickets".
  2. Select the appropriate game.
  3. Select "Sell on Ticketmaster Ticket Exchange".
  4. Choose the seats you want to sell.
  5. The tickets you’ve selected are now stored in your queue in the upper right. You can now select additional games or seats or continue the process of posting your tickets for sale.
  6. You will be given the option to set your selling price, price controls, and expiration date.
Your tickets are now for sale on the Ticketmaster Ticket Exchange. And when someone buys them, you get automatic account credit or direct deposit into your bank account, worry free!

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